Booking Terms & Conditions
Cobblestone Creek Cottage and Lodging Co., here in after known as Cobblestone Creek, a division of Cobblestone Creek Developments Inc. is an incorporated company registered in the Province of Alberta. Clients applying to rent property are referred to as 'the Applicants' until such time as they take up residence when they are referred to as 'the Tenants'. Cobblestone Creek, 'the Agents', act as agents for the owners of each property.
2. Reservation Application
A cottage or listed property is deemed to be 'reserved' once Cobblestone Creek receives a rental application and the application has been accepted by a representative of Cobblestone Creek. A telephone call is made and an email sent back to the applicant to confirm the reservation. A deposit with a credit card number is then required to hold the rental period.
If a booking is made 30 days or more before the tenancy is due to start, it must be accompanied by a deposit consisting of the first nights rent plus the taxes. The balance of the amount owing will be charged to your credit card 30 days prior to your date of arrival. If a booking is made less than 30 days before arrival, the full rent, plus taxes, must be paid at the time of booking.
We allow 3 working days for any signed documentation to reach us by email, courier, Express post or fax. If we have not received the signed documents and payment after this period, Cobblestone Creek will cancel your booking and apply a charge to your credit card equal to one night accommodation at the property reserved, plus the taxes.
In the event of a booking not being accepted by Cobblestone Creek, any deposits or fees paid will be refunded immediately.
3. Final Payment
Once the booking is received and accepted by Cobblestone Creek, the Applicants are liable for payment of the balance of rent, plus any additional charges (taxes/package cost/cleaning fee), 30 days before the start of the tenancy. Non-payment by the due date will be treated as a cancellation and a cancellation charge will be payable as listed in paragraph 5.
Cobblestone Creek is not responsible for sending a reminder to the applicant, for the balance of the booking owed.
4. Changing a Booking
Once a booking has been accepted by Cobblestone Creek, the booking can only be changed to another cottage or property, by treating the original booking as a cancellation (see section # 5). The dates may be changed providing the cottage or property requested is available for the new dates, although we will make every attempt to accommodate the applicant. A $50.00 re-booking fee is due and payable.
When a deposit has been received the booking is considered confirmed and cancellation can only be made according to the terms below:
Cobblestone Creek’s 30-day cancellation policy (65 days for Christmas and the New Year season) is as follows;
Cancellations made with 30 days notice or more, the deposit will be refunded less a $50.00 cancellation fee.
Cancellations made within 30 days prior to your arrival (65 days for Christmas and New Year season) are non refundable, however a credit for the full amount minus a $50.00 cancellation fee will be held for you and can be applied to a future reservation anytime within the 12 month period from the original arrival date of the reservation. Cancellations made within 7 days prior to your arrival date, are completely non-refundable. If the days of your original rental can be re-booked by another applicant, you will receive the credit for the days rented, less a cancellation fee of $150. If any part of the rental period cannot be rebooked, you will forfeit all monies paid for that period.
6. Change of Mind (Travel Insurance)
Purchase of a Travel Guard Canada Plan policy will cover you if you change your mind for any reason or an emergency presents itself. Please note that full payment for a vacation is required for this clause to be effective. You cannot purchase the coverage after making a deposit payment.
8. Price Changes
Cobblestone Creek reserve the right to amend the prices quoted on the web site due to errors or omissions.
9. Method of Payment
Deposits may be made with a Visa or MasterCard credit card. Final payments can be made by Visa, MasterCard, Pay Pal Email Payment or certified cheque. If a booking is made within 30 days of the arrival date, payment must be made with a credit card or through Pay Pal Email Payments. Any charges Cobblestone Creek incurs by their bank for handling dishonoured cheques will be passed on to the Applicants who are liable to reimburse Cobblestone Creek in respect of such charges within 7 days of receipt of notification.
10. Out of Country Bookings
Reservations made by applicants who reside outside of Canada, may pay by credit card only.
Bookings may not be accepted from groups of single persons under the age of 25.
Cobblestone Creek reserves the right to make the final decision as to acceptance of the booking.
12. Tenants' Obligations
The Tenants agree:
- To care for the cottage or property as if it was their own and to respect the wishes of their private owners with respect to the policies set forth for everyone’s future enjoyment.
- Not to cause an annoyance or become a nuisance to neighbors of adjoining properties.
- To abide by the “quiet times” listed within each cottage or property, from 10:30pm to 8:00am Monday through Sunday.
- To pay for any losses or damages to the property, caused by the Tenant or a member of their party. These include but are not limited to carpet/floor stains, wall damage, window or window covering damage, permanent linen stains, appliance repairs due to in appropriate use or handling, dry cleaning costs associated with attempted stain removal, breakage or theft of property items, or any other damage not disclosed upon departure. (reasonable wear and tear excluded)
- To take good care of the property and leave it in a clean and tidy condition at the end of the tenancy. A cleaning service is not provided during the tenancy unless previously arranged.
- To pay for telephone charges or internet charges (where applicable) in those properties that are equipped with such features, that are incurred during a tenancy.
- To permit Cobblestone Creek or it’s Agents reasonable access to the property.
- Not to part with possession of the property, or share it, except with members of the party shown on the booking form.
- Not to exceed the total number of people stipulated in the property description and included on the rental application.
13. Check in and Out Times
Check in time can be as early as 4.00 pm on the first day of the tenancy.
Check out time will be at 11.00 am on the day of departure. Departure times may be extended if requested in advance and Cobblestone Creek is able to accommodate the request. Written notice by Cobblestone Creek of the extended accommodation will only be acceptable. If the rental period goes beyond the check out time without prior written approval the Tenants will be liable for any cost of whatsoever nature incurred due to the unauthorized extension.
Cobblestone Creek will provide an arrival package via mail within the week prior to your arrival date and via email two days prior to your arrival date. This package will contain location information on where your cottage or property is, as well as the access codes to gain entry.
14. Non-availability of Property
If for any reason beyond the control of Cobblestone Creek, the property is not available on the date booked (owing to fire damage for example), or the property is unsuitable for reasonable tenancy, Cobblestone Creek will make every attempt to accommodate the applicant in a similar or better cottage or property. If Cobblestone Creek is unable to accommodate the applicant, all rent and charges paid in advance by the Applicants will be refunded in full. The Applicants though, shall have no further claim against Cobblestone Creek or their Agents. This does not apply to power outages that may occur prior to a rental commencing where the electricity supplier is in the process of restoring power or has scheduled a restoration of power within 48 hours of the rental commencing.
Cobblestone Creek does not accept liability for any act, neglect or default on the part of anyone or anything not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Tenants or any other person may suffer or incur arising out of, or in any way connected with the rental. In addition, Cobblestone Creek accepts no liability for loss of or damage to the Tenants' possessions within or on any adjacent land of any cottage or property managed by Cobblestone Creek.
Any complaints must be directed to a Cobblestone Creek representative immediately upon the tenants entry to their accommodation, so that an on-the-spot investigation can be made if necessary and remedial action taken if required. In no circumstances will compensation be made for complaints raised after the tenancy has ended when the Tenant has denied Cobblestone Creek the opportunity of investigating the complaint and endeavoring to put matters right during the tenancy.
Certain cottages and properties are prohibited to have pets on site, please inquire which properties these are.
Pets are only permitted with the prior written consent of Cobblestone Creek and where permitted are to be kept under control and exercised off the premises. Pets are not permitted in the bedrooms or on the furniture. Cobblestone Creek does not accept responsibility for any pet’s safety. A charge may be made for each pet allowed to stay with the tenant. The tenant will be financially responsible for any damages their pet may have caused, see Paragraph #12
18. No Smoking Policy
Smoking is not permitted in any of the cottages or rental properties. Smoking is permitted on the exterior decks or yards of each property. Cigarette butts are not to be discarded onto the ground. Any property that has been smoked in will require a comprehensive special cleaning which will result in additional charges for the tenant. See paragraph # 12
Bed linens and bath towels are provided in all cottages and properties. Cobblestone Creek does not provide daily housekeeping services during each tenancy, unless this has been previously arranged, only between tenancies once property has been vacated. Towels for hot tubs or pools are not provided in any of the cottages or properties and should be brought along by the tenant.
20. Peripheries Supplied by Cobblestone Creek
Kitchens are stocked in abundance with utensils, dishes, cups, small appliances, fridge, stove w/oven, dish washers, microwaves, salt, pepper, sugar, tea and Cobblestone Creek’s Signature Coffee for your enjoyment.
Cobblestone Creek will also supply a selection of exclusive shampoo, conditioner, and body wash for our tenants enjoyment and convenience.
21. Breach of Contract
If there shall be a breach of any of these conditions by any of the Tenants, Cobblestone Creek Cottage and Lodging Co. reserve the right to re-enter the property and terminate the tenancy without prejudice.
22. Authority to Sign
The person who completes the Rental Agreement certifies that:
- He or she is authorized to agree the Terms and Conditions on behalf of all persons included on the Rental Application, including those substituted at a later date.
- The signatory is over twenty five years of age and a member of the party intending to occupy the property.
- He or she agrees to take responsibility for the party occupying the property.
In case of a discrepancy between these booking conditions and the other contents of Cobblestone Creek Cottage and Lodging Co.’s Web site, the signed conditions by the guest shall prevail.
24. Validity Clause
If any term or provision in these Booking Conditions shall in whole or in part be held to any extent to be illegal or unenforceable under any enactment or rule of law that term or provision or part shall to that extent be deemed not to form part of this agreement and the enforceability of the remainder of this agreement shall not be affected.
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